Difference between revisions of "Getting support/en"

Revision as of 19:26, 31 May 2016 (view source) FuzzyBot (Talk | contribs) (Importing a new version from external source)		Latest revision as of 19:35, 31 October 2016 (view source) Oliver (Talk | contribs)
(7 intermediate revisions by one other user not shown)
Line 3:		Line 3:
	----		----
−	__TOC__
		+	You can get support by three different means.
		+	__TOC__
−	You can get support through three different instances.
	===[[Troubleshooting]]===		===[[Troubleshooting]]===
		+	----
		+	If you're experiencing a problem with the application, we suggest you to look for a possible solution in [[Troubleshooting | this section]] which contains a list of the most common questions made by users.
−	If you're experiencing a problem with the application, we suggest you to find a possible solution in this section which contains a list of the most common requests.
	===Diagnostic Feature===		===Diagnostic Feature===
		+	----
		+	[[File:Diagnostic_reporting_tool_2.jpg|right|210px]]Still having an issue? You can send a message to the developers containing important information of your devices' settings from within the app by going to the "Settings" panel under "Report an issue".
−	Still having an issue? You can send a message to the developers containing important information of your devices settings from within the app by going to the "Settings" panel under '''"Report an issue"'''.	+	When you tap to report the issue, a pop-up window will appear asking for your email address.
−	When you tap to report the issue, a pop-up window will appear asking you for your email address.	+	This option is specially useful to report technical or crashing issues.
−	This option is specially useful to report technical or crashing issues
−	[[File:diagtool.jpg|400px]]
	===Email us===		===Email us===
−		+	----
−	This current website is a work in progress and it will be updated and completed as new features and tools will be released.	+	If you don’t find the information you are looking for in this manual, you can send us a message from the «support» section of our website:
−	In the meantime, if you don’t find the information you are looking for, you can send us a request from the «support» section of our website:	+
	[[File:contact.jpg|caption|left]] http://xample.desk.com/		[[File:contact.jpg|caption|left]] http://xample.desk.com/
Line 33:		Line 33:
	[[File:Supportcenter123.jpg|500px]]		[[File:Supportcenter123.jpg|500px]]
−	We usually answer support requests within a couple business days.	+	We usually answer support messages within a couple business days.
	----		----
−	<br />	+	Back to <u>[[Air Navigation iOS | previous page.]]</u>
−	Back to <u>[[Air_Navigation_iOS|previous page.]]</u>	+
−	<br />	+

---

Latest revision as of 19:35, 31 October 2016

---

You can get support by three different means.

Troubleshooting

---

If you're experiencing a problem with the application, we suggest you to look for a possible solution in this section which contains a list of the most common questions made by users.

Diagnostic Feature

---

Still having an issue? You can send a message to the developers containing important information of your devices' settings from within the app by going to the "Settings" panel under "Report an issue".

When you tap to report the issue, a pop-up window will appear asking for your email address.

This option is specially useful to report technical or crashing issues.

Email us

---

If you don’t find the information you are looking for in this manual, you can send us a message from the «support» section of our website:

http://xample.desk.com/

We usually answer support messages within a couple business days.

---

Back to previous page.