Difference between revisions of "Getting support"

Revision as of 19:26, 31 May 2016 (view source) Paula (Talk | contribs) (Marked this version for translation) ← Older edit		Latest revision as of 18:04, 6 April 2017 (view source) Oliver (Talk | contribs)
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	<br />		<br />
	----		----
−	<!--T:3-->
−	__TOC__
		+	<!--T:18-->
		+	You can get support by three different means.
		+	<!--T:19-->
		+	__TOC__
−	<!--T:4-->
−	You can get support through three different instances.
	===[[Troubleshooting]]=== <!--T:5-->		===[[Troubleshooting]]=== <!--T:5-->
		+	----
		+	If you're experiencing a problem with the application, we suggest you to look for a possible solution in [[Troubleshooting | this section]] which contains a list of the most common questions made by users.
−	<!--T:6-->
−	If you're experiencing a problem with the application, we suggest you to find a possible solution in this section which contains a list of the most common requests.
−	===Diagnostic Feature=== <!--T:7-->	+	===Diagnostic Feature=== <!--T:20-->
		+	----
		+	[[File:Diagnostic_reporting_tool_2.jpg|right|210px]]Still having an issue? You can send a message to the developers containing important information of your devices' settings from within the app by going to the "Settings" panel under "Report an issue".
−	<!--T:8-->	+	<!--T:21-->
−	Still having an issue? You can send a message to the developers containing important information of your devices settings from within the app by going to the "Settings" panel under '''"Report an issue"'''.	+	When you tap to report the issue, a pop-up window will appear asking for your email address.
−	<!--T:9-->	+	<!--T:22-->
−	When you tap to report the issue, a pop-up window will appear asking you for your email address.	+	This option is specially useful to report technical or crashing issues.
−	<!--T:10-->
−	This option is specially useful to report technical or crashing issues
−	<!--T:2-->
−	[[File:diagtool.jpg|400px]]
−	===Email us=== <!--T:11-->	+	===Email us=== <!--T:24-->
−		+	----
−	<!--T:12-->	+	If you don’t find the information you are looking for in this manual, you can send us a message from the «support» section of our website:
−	This current website is a work in progress and it will be updated and completed as new features and tools will be released.	+
−	In the meantime, if you don’t find the information you are looking for, you can send us a request from the «support» section of our website:	+
−	<!--T:13-->	+	<!--T:25-->
	[[File:contact.jpg|caption|left]] http://xample.desk.com/		[[File:contact.jpg|caption|left]] http://xample.desk.com/
−	<!--T:14-->	+	<!--T:26-->
	[[File:Supportcenter123.jpg|500px]]		[[File:Supportcenter123.jpg|500px]]
−	<!--T:15-->	+	<!--T:27-->
−	We usually answer support requests within a couple business days.	+	We usually answer support messages within a couple business days.
−	<!--T:16-->	+	<!--T:28-->
	----		----
−	<br />	+	Back to <u>[[Air Navigation iOS | previous page.]]</u>
−	Back to <u>[[Air_Navigation_iOS|previous page.]]</u>	+	[[Category:Support]]
−	<br />	+
	</translate>		</translate>

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Latest revision as of 18:04, 6 April 2017

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You can get support by three different means.

Troubleshooting

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If you're experiencing a problem with the application, we suggest you to look for a possible solution in this section which contains a list of the most common questions made by users.

Diagnostic Feature

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Still having an issue? You can send a message to the developers containing important information of your devices' settings from within the app by going to the "Settings" panel under "Report an issue".

When you tap to report the issue, a pop-up window will appear asking for your email address.

This option is specially useful to report technical or crashing issues.

Email us

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If you don’t find the information you are looking for in this manual, you can send us a message from the «support» section of our website:

http://xample.desk.com/

We usually answer support messages within a couple business days.

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Back to previous page.