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Back to <u>[[Getting_support|previous page.]]</u>
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− [[Category:Getting support]]
Revision as of 18:37, 31 October 2016
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Message definition (Troubleshooting )
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The following is a list of common issues experienced by the users of Air Navigation Pro.
We propose some of these possible quick solutions:
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[[File:warning_sign.png|caption|left]]Before proceeding, verify that you have the '''latest version''' of Air Navigation Pro installed.
::Check directly in your iPad/iPhone by accessing to the App Store - Updates.
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;Cannot upgrade to the latest version of Air Navigation Pro.
: Please check minimum requirements on <u>[[Minimum Requirements|this article]]</u>.
;Loaded Air Navigation Pro for the first time and no maps/current location are showing.
: Please refer to <u>[[Start flying with Air Navigation Pro|this article]]</u>.
;Slow functionality, crashes, weird behavior.
: Reboot device. Close apps you don’t use while running Air Navigation Pro. Check for latest iOS upgrades. Check GPS signal reception. Disable waypoints/airspaces you don’t need on the map. See how to hide them on <u>[[Map Options|this article]]</u>.
: Problems still continue: reinstall app completely: first backup stored data: check <u>[[Personal data management|this article]]</u>.
;Intermittent GPS signal loss.
: Reboot device. Use the option «Alternate speed/course» from the Settings of Air Navigation Pro.
;Total GPS signal loss.
: Reboot device. Check under «Privacy» - «Location Services» in the Settings of the iPad/iPhone. The switch of Air Navigation Pro must be enabled. Make also sure to have the sensor “iOS Location Services” enabled as well within Air Navigation Pro. Screenshots on article <u>[[External GPS antennas|External GPS antennas]].</u>
;External GPS device does not work with Air Navigation Pro.
: Reboot device. Proceed as described on article <u>[[External GPS antennas|External GPS antennas]]</u>.
;Maps will not download to device.
: Reboot wifi network and check it is working properly. Disable bluetooth.
: Try a different wifi network if possible.
;Purchased maps are lost after reinstalling Air Navigation Pro.
: Please refer to <u>[[Products (Map Store)|this article]]</u>.
;Issues with waypoints/airspaces packages.
: Read <u>[[Products (Map Store)|this article]]</u>.
;Issues with Approach Charts/Briefing/Obstacles.
: Details to install app charts on <u>[[Purchase/install charts|this article]]</u>, details on how to use them on <u>[[Approach charts|this article]]</u>.
: Details on Preflight Briefing service on <u>[[Preflight Briefing|this article]]</u>, details on obstacles on <u>[[Obstacles|this article]]</u>.
;Issues with FSX plugin.
: Please, refer to <u>[http://xample.desk.com/customer/portal/articles/1495481-air-nav-pro-ios-fsx-prepar3d this article]</u>.
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Back to <u>[[Getting_support|previous page.]]</u>
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[[Category:Support]] Translation <br />
The following is a list of common issues experienced by the users of Air Navigation Pro.
We propose some of these possible quick solutions:
Before proceeding, verify that you have the
latest version of Air Navigation Pro installed.
Check directly in your iPad/iPhone by accessing to the App Store - Updates. Cannot upgrade to the latest version of Air Navigation Pro.
Please check minimum requirements on this article
Loaded Air Navigation Pro for the first time and no maps/current location are showing.
Please refer to this article
Slow functionality, crashes, weird behavior.
Reboot device. Close apps you don’t use while running Air Navigation Pro. Check for latest iOS upgrades. Check GPS signal reception. Disable waypoints/airspaces you don’t need on the map. See how to hide them on this article
Problems still continue: reinstall app completely: first backup stored data: check this article
Intermittent GPS signal loss.
Reboot device. Use the option «Alternate speed/course» from the Settings of Air Navigation Pro.
Total GPS signal loss.
Reboot device. Check under «Privacy» - «Location Services» in the Settings of the iPad/iPhone. The switch of Air Navigation Pro must be enabled. Make also sure to have the sensor “iOS Location Services” enabled as well within Air Navigation Pro. Screenshots on article External GPS antennas .
External GPS device does not work with Air Navigation Pro.
Reboot device. Proceed as described on article External GPS antennas
Maps will not download to device.
Reboot wifi network and check it is working properly. Disable bluetooth.
Try a different wifi network if possible.
Purchased maps are lost after reinstalling Air Navigation Pro.
Please refer to this article
Issues with waypoints/airspaces packages.
Read this article
Issues with Approach Charts/Briefing/Obstacles.
Details to install app charts on this article this article
Details on Preflight Briefing service on this article this article
Issues with FSX plugin.
Please, refer to this article previous page.
