Difference between revisions of "Troubleshooting/fr"

Revision as of 18:08, 24 October 2016

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The following is a list of common issues experienced by the users of Air Navigation Pro. We propose some of the possible quick solutions as follows:

caption

Before proceeding, verify that you have the latest version of Air Nav Pro installed.

Check directly in your iPad/iPhone by accessing to the App Store - Updates.

Cannot upgrade to the latest version of Air Nav Pro.: Please check minimum requirements on this article.
Loaded Air Nav Pro for the first time and no maps/current location are showing.: Please refer to this article.
Slow functionality, crashes, weird behavior.: Reboot device. Close apps you don’t use while running Air Nav Pro. Check for latest iOS upgrades. Check GPS signal reception. Disable waypoints/airspaces you don’t need on the map. See how to hide them on this article.; Problems still continue: reinstall app completely: first backup stored data: check this article.
Intermittent GPS signal loss.: Reboot device. Use the option «Alternate speed/course» from the Settings of Air Nav Pro.
Total GPS signal loss.: Reboot device. Check under «Privacy» - «Location Services» in the Settings of the iPad/iPhone. The switch of Air Nav Pro must be enabled. Make also sure to have the sensor “iOS Location Services” enabled as well within Air Nav Pro. Screenshots on article External GPS antennas.
External GPS device does not work with Air Nav Pro.: Reboot device. Proceed as described on article External GPS antennas.
Maps will not download to device.: Reboot wifi network and check it is working properly. Disable bluetooth.; Try a different wifi network if possible.
Purchased maps are lost after reinstalling Air Nav Pro.: Please refer to this article.
Issues with waypoints/airspaces packages.: Read this article.
Issues with Approach Charts/Briefing/Obstacles.: Details to install app charts on this article, details on how to use them on this article.; Details on Preflight Briefing service on this article, details on obstacles on this article.
Issues with FSX plugin.: Please, refer to this article.

Back to previous page.

@@ Line 2: / Line 2: @@
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-Nous citerons les problèmes les plus courants que l’utilisateur peut rencontrer avec Air Navigation Pro.
+The following is a list of common issues experienced by the users of Air Navigation Pro.
-Nous proposons les solutions suivantes:
+We propose some of the possible quick solutions as follows:
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-[[File:danger.jpg|caption|left]]Avant de commencer, vérifiez que vous avez la dernière version de Air Navigation Pro installé.
+[[File:danger.jpg|caption|left]]Before proceeding, verify that you have the '''latest version''' of Air Nav Pro  installed.
-::Vérifiez dans votre iPad / iPhone depuis l'App Store -Updates.
+::Check directly in your iPad/iPhone by accessing to the App Store - Updates.
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-;Je ne peux pas mettre à jour la dernière version d’Air Nav Pro.
+;Cannot upgrade to the latest version of Air Nav Pro.
-: Vérifiez le matériel requis dans cet <u>[[Minimum Requirements/fr|article]]</u>.
+: Please check minimum requirements on <u>[[Minimum Requirements|this article]]</u>.
-;J'utilise Air Nav Pro pour la première fois et je ne peux voir ni les cartes ni ma position actuelle.
+;Loaded Air Nav Pro for the first time and no maps/current location are showing.
-: Lire cet <u>[[Getting started/fr|article]]</u>.
+: Please refer to <u>[[Getting started|this article]]</u>.
-;Air Nav Pro fonctionne lentement, se ferme, se comporte anormalement.
+;Slow functionality, crashes, weird behavior.
-: Rebooter l’iPad/iPhone. Fermer les applications qui ne sont pas utilisées pendant que vous avez Air Nav ouvert. Vérifier les nouvelles mises à jour pour iOS. Vérifier la réception du GPS. Désactiver les waypoints/espaces aériens qui ne sont pas importants. Si le problème persiste: réinstaller Air Nav Pro. Sauvegarder vos données: lire cet <u>[[Introduction to importing/exporting data/fr|article]]</u>.
+: Reboot device. Close apps you don’t use while running Air Nav Pro. Check for latest iOS upgrades. Check GPS signal reception. Disable waypoints/airspaces you don’t need on the map. See how to hide them on <u>[[Map Options menu|this article]]</u>.
-;Perte intermittente du signal GPS.
+: Problems still continue: reinstall app completely: first backup stored data: check <u>[[Introduction to importing/exporting data|this article]]</u>.
-: Rebooter l’iPad/iPhone. Activer l’option «Alternate speed/course» depuis le module Settings.
+;Intermittent GPS signal loss.
-;Perte total du signal GPS.
+: Reboot device. Use the option «Alternate speed/course» from the Settings of Air Nav Pro.
-: Rebooter l’iPad/iPhone. Vérifier que Air Nav Pro est activé dans «Privacy» - «Location Services» depuis les Settings de l’iPad/iPhone. Assurez-vous d’avoir activé le capteur “iOS Location Services” dans le menu Tools. Images sur <u>[[External GPS antennas/fr|cet article]]</u>.
+;Total GPS signal loss.
-;Mon GPS externe ne fonctionne pas avec Air Nav Pro.
+: Reboot device. Check under «Privacy» - «Location Services» in the Settings of the iPad/iPhone. The switch of Air Nav Pro must be enabled. Make also sure to have the sensor “iOS Location Services” enabled as well within Air Nav Pro. Screenshots on article <u>[[External GPS antennas|External GPS antennas]].</u>
-: Rebooter l’iPad/Iphone. Procédez comme il est indiqué <u>[[External GPS antennas/fr|ici]]</u>.
+;External GPS device does not work with Air Nav Pro.
-;Je ne peux pas télécharger les cartes.
+: Reboot device. Proceed as described on article <u>[[External GPS antennas|External GPS antennas]]</u>.
-: Rebooter le réseau wifi et vérifier son bon fonctionnement. Désactiver le bluetooth.
+;Maps will not download to device.
-: Essayer avec un autre réseau wifi si possible.
+: Reboot wifi network and check it is working properly. Disable bluetooth.
-;J’ai perdu mes cartes/achats en réinstallant Air Nav Pro.
+: Try a different wifi network if possible.
-: Lire <u>[[Restore purchased maps and charts/fr|cet article]]</u>.
+;Purchased maps are lost after reinstalling Air Nav Pro.
-;Je me suis abonné aux paquets de waypoints et airspaces mais je ne sais pas comment les installer.
+: Please refer to <u>[[Restore purchased maps and charts|this article]]</u>.
-: Lire <u>[[Restore purchased maps and charts/fr|cet article]]</u>.
+;Issues with waypoints/airspaces packages.
-;J’ai acheté un abonnement des cartes/briefing/obstacles et je ne peut pas l’utiliser.
+: Read <u>[[Restore purchased maps and charts|this article]]</u>.
-: Pour savoir comment installer les cartes, lire <u>[[Purchase/install charts/fr|cet article]]</u>, et pour les utiliser, lire <u>[[Approach charts/fr|cet article]]</u>.
+;Issues with Approach Charts/Briefing/Obstacles.
-: Pour plus d’informations au sujet du Briefing, consultez <u>[[Preflight briefing NOTAM/fr|cet article]]</u>, au sujet des Obstacles, lisez <u>[[Obstacles/fr|cet article]]</u>.
+: Details to install app charts on <u>[[Purchase/install charts|this article]]</u>, details on how to use them on <u>[[Approach charts|this article]]</u>.
-;Problèmes avec plugin FSX.
+: Details on Preflight Briefing service on <u>[[Preflight briefing NOTAM|this article]]</u>, details on obstacles on <u>[[Obstacles|this article]]</u>.
-: Lire <u>[http://xample.desk.com/customer/portal/articles/1495481-air-nav-pro-ios-fsx-prepar3d cet article]</u>.
+;Issues with FSX plugin.
+: Please, refer to <u>[http://xample.desk.com/customer/portal/articles/1495481-air-nav-pro-ios-fsx-prepar3d this article]</u>.
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-Retourner à l'<u>[[Air Navigation iOS/fr|index]]</u>.
+Back to <u>[[Getting_support|previous page.]]</u>
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+[[Category:Getting support]]