Difference between revisions of "Troubleshooting/pt"

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The following is a list of common issues experienced by the users of Air Navigation Pro. We propose some of the possible quick solutions as follows:

caption

Before proceeding, verify that you have the latest version of Air Nav Pro installed.

Check directly in your iPad/iPhone by accessing to the App Store - Updates.

Cannot upgrade to the latest version of Air Nav Pro.: Please check minimum requirements on this article.
Loaded Air Nav Pro for the first time and no maps/current location are showing.: Please refer to this article.
Slow functionality, crashes, weird behavior.: Reboot device. Close apps you don’t use while running Air Nav Pro. Check for latest iOS upgrades. Check GPS signal reception. Disable waypoints/airspaces you don’t need on the map. See how to hide them on this article.; Problems still continue: reinstall app completely: first backup stored data: check this article.
Intermittent GPS signal loss.: Reboot device. Use the option «Alternate speed/course» from the Settings of Air Nav Pro.
Total GPS signal loss.: Reboot device. Check under «Privacy» - «Location Services» in the Settings of the iPad/iPhone. The switch of Air Nav Pro must be enabled. Make also sure to have the sensor “iOS Location Services” enabled as well within Air Nav Pro. Screenshots on article External GPS antennas.
External GPS device does not work with Air Nav Pro.: Reboot device. Proceed as described on article External GPS antennas.
Maps will not download to device.: Reboot wifi network and check it is working properly. Disable bluetooth.; Try a different wifi network if possible.
Purchased maps are lost after reinstalling Air Nav Pro.: Please refer to this article.
Issues with waypoints/airspaces packages.: Read this article.
Issues with Approach Charts/Briefing/Obstacles.: Details to install app charts on this article, details on how to use them on this article.; Details on Preflight Briefing service on this article, details on obstacles on this article.
Issues with FSX plugin.: Please, refer to this article.

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-Vamos citar os problemas mais comuns que um usuário pode experimentar com Air Nav Pro. Propomos as seguintes soluções rápidas:
+The following is a list of common issues experienced by the users of Air Navigation Pro.
+We propose some of the possible quick solutions as follows:
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-[[File:danger.jpg|caption|left]]Antes de prosseguir, verifique se você tem a '''versão mais recente''' da Air Nav Pro instalado.
+[[File:danger.jpg|caption|left]]Before proceeding, verify that you have the '''latest version''' of Air Nav Pro  installed.
-::Verifique-lo diretamente no iPad/iPhone, acessando ao App Store - Atualizações.
+::Check directly in your iPad/iPhone by accessing to the App Store - Updates.
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-;Não posso atualizar à versão mais recente de Air Nav Pro.
+;Cannot upgrade to the latest version of Air Nav Pro.
-: Verifique os requisitos mínimos <u>[[Minimum Requirements/pt|neste artigo]]</u>.
+: Please check minimum requirements on <u>[[Minimum Requirements|this article]]</u>.
-;Utilizo Air Nav Pro por primeira vez e não veio mapas nem meu atual posição.
+;Loaded Air Nav Pro for the first time and no maps/current location are showing.
-: Ler este <u>[[Getting started/pt|artigo]]</u>.
+: Please refer to <u>[[Getting started|this article]]</u>.
-;Air Nav Pro funciona lentamente, se fecha,não funciona corretamente.
+;Slow functionality, crashes, weird behavior.
-: Reiniciar o iPad/iPhone. Fechar os aplicativos que não estejam sendo utilizado enquanto você estar executando Air Nav. Certifique-se que você tenha instalados as atualizações más recentes do iOS. Verificar a recepção GPS. Desativar waypoints/airspaces que no sejam importante. Veja como escondê-los neste <u>[[Map Options menu/pt|artigo]]</u>.
+: Reboot device. Close apps you don’t use while running Air Nav Pro. Check for latest iOS upgrades. Check GPS signal reception. Disable waypoints/airspaces you don’t need on the map. See how to hide them on <u>[[Map Options menu|this article]]</u>.
-: Se o problema persistir: reinstalar Air Nav Pro. Fazer backup dos dados: ler este <u>[[Introduction to importing/exporting data/pt|artigo]]</u>.
+: Problems still continue: reinstall app completely: first backup stored data: check <u>[[Introduction to importing/exporting data|this article]]</u>.
-: Se deseja fazer um "Crash report", leia o seguinte <u>[http://xample.desk.com/customer/portal/articles/1908987-get-crash-report-ios- artigo]</u>.
+;Intermittent GPS signal loss.
-;Perda intermitente do GPS.
+: Reboot device. Use the option «Alternate speed/course» from the Settings of Air Nav Pro.
-: Reiniciar o iPad/iPhone. Ativar opção «Alternar veloc./curso» a partir dos ajustes de Air Nav Pro.
+;Total GPS signal loss.
-;Perda total do sinal GPS.
+: Reboot device. Check under «Privacy» - «Location Services» in the Settings of the iPad/iPhone. The switch of Air Nav Pro must be enabled. Make also sure to have the sensor “iOS Location Services” enabled as well within Air Nav Pro. Screenshots on article <u>[[External GPS antennas|External GPS antennas]].</u>
-: Reiniciar o iPad/iPhone. Certifique-se que Air Nav Pro esteja ativado na aba «Privacidade» - «Serviços de localização» nos ajustes do iPhone/iPad. Certifuque-se também de ter ativado o sensor “iOS serviços de localização” no menu Ferramentas. Imagens no artigo <u>[[External GPS antennas/pt|GPS externo]].</u>
+;External GPS device does not work with Air Nav Pro.
-;Meu GPS externo não funciona com Air Nav Pro.
+: Reboot device. Proceed as described on article <u>[[External GPS antennas|External GPS antennas]]</u>.
-: Reiniciar o iPad/Iphone. Faz o que diz o artigo <u>[[External GPS antennas/pt|GPS externo]]</u>.
+;Maps will not download to device.
-;Os mapas não podem ser baixados.
+: Reboot wifi network and check it is working properly. Disable bluetooth.
-: Reiniciar a rede wifi e que seu funcionamento seja adequado. Desativar o bluetooth.
+: Try a different wifi network if possible.
-: Tentar com outra red ewifi distinta se for possível.
+;Purchased maps are lost after reinstalling Air Nav Pro.
-;Perdi meus mapas/compras ao reinstalar Air Nav Pro.
+: Please refer to <u>[[Restore purchased maps and charts|this article]]</u>.
-: Por favor, consulte este <u>[[Restore purchased maps and charts/pt|artigo]]</u>.
+;Issues with waypoints/airspaces packages.
-;A opção para restaurar os mapas/compras não funciona.
+: Read <u>[[Restore purchased maps and charts|this article]]</u>.
-: Leia o seguinte <u>[[Restore purchased maps and charts/pt|artigo]]</u>.
+;Issues with Approach Charts/Briefing/Obstacles.
-;Problemas com cartas de aproximação/Briefing/Obstáculos.
+: Details to install app charts on <u>[[Purchase/install charts|this article]]</u>, details on how to use them on <u>[[Approach charts|this article]]</u>.
-: Mais informações sobre como instalar cartas de aproximação neste <u>[[Purchase/install charts/pt|artigo]]</u>, para saber como usá-las leia este <u>[[Approach charts/pt|artigo]]</u>.
+: Details on Preflight Briefing service on <u>[[Preflight briefing NOTAM|this article]]</u>, details on obstacles on <u>[[Obstacles|this article]]</u>.
-: Detalhes sobre o serviço de Preflight Briefing neste <u>[[Preflight briefing NOTAM/pt|artigo]]</u>, detalhes sobre os obstáculos no seguinte <u>[[Obstacles/pt|this artigo]]</u>.
+;Issues with FSX plugin.
-;Problemas com o plugin de FSX.
+: Please, refer to <u>[http://xample.desk.com/customer/portal/articles/1495481-air-nav-pro-ios-fsx-prepar3d this article]</u>.
-: Por favor, consulter este <u>[http://xample.desk.com/customer/portal/articles/1495481-air-nav-pro-ios-fsx-prepar3d artigo]</u>.
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-Voltar ao <u>[[Air Navigation iOS/pt|índice]]</u>
+Back to <u>[[Getting_support|previous page.]]</u>
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+[[Category:Getting support]]