Difference between revisions of "Troubleshooting/es"

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The following is a list of common issues experienced by the users of Air Navigation Pro. We propose some of the possible quick solutions as follows:

caption

Before proceeding, verify that you have the latest version of Air Nav Pro installed.

Check directly in your iPad/iPhone by accessing to the App Store - Updates.

Cannot upgrade to the latest version of Air Nav Pro.: Please check minimum requirements on this article.
Loaded Air Nav Pro for the first time and no maps/current location are showing.: Please refer to this article.
Slow functionality, crashes, weird behavior.: Reboot device. Close apps you don’t use while running Air Nav Pro. Check for latest iOS upgrades. Check GPS signal reception. Disable waypoints/airspaces you don’t need on the map. See how to hide them on this article.; Problems still continue: reinstall app completely: first backup stored data: check this article.
Intermittent GPS signal loss.: Reboot device. Use the option «Alternate speed/course» from the Settings of Air Nav Pro.
Total GPS signal loss.: Reboot device. Check under «Privacy» - «Location Services» in the Settings of the iPad/iPhone. The switch of Air Nav Pro must be enabled. Make also sure to have the sensor “iOS Location Services” enabled as well within Air Nav Pro. Screenshots on article External GPS antennas.
External GPS device does not work with Air Nav Pro.: Reboot device. Proceed as described on article External GPS antennas.
Maps will not download to device.: Reboot wifi network and check it is working properly. Disable bluetooth.; Try a different wifi network if possible.
Purchased maps are lost after reinstalling Air Nav Pro.: Please refer to this article.
Issues with waypoints/airspaces packages.: Read this article.
Issues with Approach Charts/Briefing/Obstacles.: Details to install app charts on this article, details on how to use them on this article.; Details on Preflight Briefing service on this article, details on obstacles on this article.
Issues with FSX plugin.: Please, refer to this article.

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-A continuación citaremos los inconvenientes más comunes que un usuario de Air Nav Pro puede experimentar. Proponemos las siguientes soluciones rápidas:
+The following is a list of common issues experienced by the users of Air Navigation Pro.
+We propose some of the possible quick solutions as follows:
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-[[File:danger.jpg|caption|left]]
+[[File:danger.jpg|caption|left]]Before proceeding, verify that you have the '''latest version''' of Air Nav Pro  installed.
-Antes de proceder, asegurarse de tener la '''última versión''' de Air Nav Pro instalada.
+::Check directly in your iPad/iPhone by accessing to the App Store - Updates.
-::Verificarlo directamente desde el iPad/iPhone accediendo al App Store - Actualizaciones.
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-;No puedo actualizar Air Navigation Pro a la última versión.
+;Cannot upgrade to the latest version of Air Nav Pro.
-: Revise los requerimientos mínimos en <u>[[Minimum Requirements/es|este artículo]]</u>.
+: Please check minimum requirements on <u>[[Minimum Requirements|this article]]</u>.
-;Utilizo Air Navigation Pro por primera vez y no veo mapas ni mi posición actual.
+;Loaded Air Nav Pro for the first time and no maps/current location are showing.
-: Consulte <u>[[Getting started with Air Nav Pro/es|este artículo]]</u>.
+: Please refer to <u>[[Getting started|this article]]</u>.
-;Air Navigation Pro funciona lento, se cierra, se comporta de forma inusual
+;Slow functionality, crashes, weird behavior.
-: Reiniciar el iPad/iPhone. Cerrar aplicaciones que no esté utilizando mientras tenga Air Navigation Pro abierto. Revisar nuevas actualizaciones para el iOS. Verificar  la recepción del GPS. Desactivar waypoints y/o espacios aéreos que no sean relevantes.  Vea como ocultarlos en <u>[[Map Options menu/es|este artículo]]</u>.
+: Reboot device. Close apps you don’t use while running Air Nav Pro. Check for latest iOS upgrades. Check GPS signal reception. Disable waypoints/airspaces you don’t need on the map. See how to hide them on <u>[[Map Options menu|this article]]</u>.
-: Si el problema continua, reinstalar Air Navigation Pro haciendo antes una copia de los datos almacenados: consulte <u>[[Introduction to importing/exporting data/es|este artículo]]</u>.
+: Problems still continue: reinstall app completely: first backup stored data: check <u>[[Introduction to importing/exporting data|this article]]</u>.
-: Si desea hacer un "crash report", lea <u>[http://xample.desk.com/customer/portal/articles/1908987-get-crash-report-ios- este artículo]</u>.
+;Intermittent GPS signal loss.
-;Pérdida intermitente de la señal GPS.
+: Reboot device. Use the option «Alternate speed/course» from the Settings of Air Nav Pro.
-: Reiniciar dispositivo. Usar la opción «Alternar veloc./curso» desde los ajustes de Air Navigation Pro.
+;Total GPS signal loss.
-;Pérdida total de la señal GPS.
+: Reboot device. Check under «Privacy» - «Location Services» in the Settings of the iPad/iPhone. The switch of Air Nav Pro must be enabled. Make also sure to have the sensor “iOS Location Services” enabled as well within Air Nav Pro. Screenshots on article <u>[[External GPS antennas|External GPS antennas]].</u>
-: Reiniciar el dispositivo. Revisar el menú «Privacidad» - «Localización» en los ajustes del iPad/iPhone. Asegurarse de tener activado el sensor “iOS Servicio de localización” en el menú Herramientas. Imágenes en el capítulo <u>[[External GPS antennas/es|GPS externo]].</u>
+;External GPS device does not work with Air Nav Pro.
-;Mi dispositivo GPS externo no funciona con AirNavigation Pro.
+: Reboot device. Proceed as described on article <u>[[External GPS antennas|External GPS antennas]]</u>.
-: Reiniciar el iPad/Iphone. Proceda como se explica en el capítulo <u>[[External GPS antennas/es|GPS externo]]</u>.
+;Maps will not download to device.
-;Los mapas no se descargan
+: Reboot wifi network and check it is working properly. Disable bluetooth.
-: Reiniciar la red wifi y revisar su funcionamiento adecuado. Apagar el bluetooth.
+: Try a different wifi network if possible.
-: Intentar con una red Wifi distinta si es posible.
+;Purchased maps are lost after reinstalling Air Nav Pro.
-;Perdí mis mapas/compras al reinstalar AirNavigation Pro.
+: Please refer to <u>[[Restore purchased maps and charts|this article]]</u>.
-: Por favor referirse a <u>[[Restore purchased maps and charts/es|este artículo]]</u>.
+;Issues with waypoints/airspaces packages.
-;La función para restaurar los mapas/compras no funciona
+: Read <u>[[Restore purchased maps and charts|this article]]</u>.
-: Leer <u>[[Restore purchased maps and charts/es|este artículo]]</u>.
+;Issues with Approach Charts/Briefing/Obstacles.
-;Experimento problemas con las cartas de aproximación/Briefing/obstáculos.
+: Details to install app charts on <u>[[Purchase/install charts|this article]]</u>, details on how to use them on <u>[[Approach charts|this article]]</u>.
-: Detalles sobre cómo instalar cartas de aproximación en <u>[[Purchase/install charts/es|este artículo]]</u>, detalles sobre como usarlas en <u>[[Approach charts/es|este artículo]]</u>.
+: Details on Preflight Briefing service on <u>[[Preflight briefing NOTAM|this article]]</u>, details on obstacles on <u>[[Obstacles|this article]]</u>.
-: Detalles sobre el servicio de Preflight Briefing en <u>[[Preflight briefing NOTAM/es|este artículo]]</u>, detalles sobre los obstáculos en <u>[[Obstacles/es|este artículo]]</u>.
+;Issues with FSX plugin.
-;Problemas con el plugin de FSX.
+: Please, refer to <u>[http://xample.desk.com/customer/portal/articles/1495481-air-nav-pro-ios-fsx-prepar3d this article]</u>.
-: Por favor, referirse a <u>[http://xample.desk.com/customer/portal/articles/1495481-air-nav-pro-ios-fsx-prepar3d este artículo]</u>.
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-Volver al <u>[[Air Navigation iOS/es|índice]]</u>
+Back to <u>[[Getting_support|previous page.]]</u>
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+[[Category:Getting support]]