| Line 5: | Line 5: | ||
| − | You can get support | + | You can get support by three different means. |
__TOC__ | __TOC__ | ||
| Line 16: | Line 16: | ||
===Diagnostic Feature=== | ===Diagnostic Feature=== | ||
| − | Still having an issue? You can send a message to the developers containing important information of your devices' settings from within the app by going to the "Settings" panel under | + | Still having an issue? You can send a message to the developers containing important information of your devices' settings from within the app by going to the "Settings" panel under "Report an issue". |
| − | When you tap to report the issue, a pop-up window will appear asking | + | When you tap to report the issue, a pop-up window will appear asking for your email address. |
This option is specially useful to report technical or crashing issues | This option is specially useful to report technical or crashing issues | ||
| Line 26: | Line 26: | ||
===Email us=== | ===Email us=== | ||
| − | If you don’t find the information you are looking for in this manual, you can send us a | + | If you don’t find the information you are looking for in this manual, you can send us a message from the «support» section of our website: |
[[File:contact.jpg|caption|left]] http://xample.desk.com/ | [[File:contact.jpg|caption|left]] http://xample.desk.com/ | ||
| Line 33: | Line 33: | ||
[[File:Supportcenter123.jpg|500px]] | [[File:Supportcenter123.jpg|500px]] | ||
| − | We usually answer support | + | We usually answer support messages within a couple business days. |
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Revision as of 20:06, 2 June 2016
You can get support by three different means.
Troubleshooting
If you're experiencing a problem with the application, we suggest you to look for a possible solution in this section which contains a list of the most common questions made by users.
Diagnostic Feature
Still having an issue? You can send a message to the developers containing important information of your devices' settings from within the app by going to the "Settings" panel under "Report an issue".
When you tap to report the issue, a pop-up window will appear asking for your email address.
This option is specially useful to report technical or crashing issues
Email us
If you don’t find the information you are looking for in this manual, you can send us a message from the «support» section of our website:
We usually answer support messages within a couple business days.
Back to previous page.