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| + | You can get support through three different instances. | ||
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__TOC__ | __TOC__ | ||
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===[[Troubleshooting]]=== <!--T:5--> | ===[[Troubleshooting]]=== <!--T:5--> | ||
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If you're experiencing a problem with the application, we suggest you to find a possible solution in this section which contains a list of the most common requests. | If you're experiencing a problem with the application, we suggest you to find a possible solution in this section which contains a list of the most common requests. | ||
| − | ===Diagnostic Feature=== | + | ===Diagnostic Feature=== |
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Still having an issue? You can send a message to the developers containing important information of your devices settings from within the app by going to the "Settings" panel under '''"Report an issue"'''. | Still having an issue? You can send a message to the developers containing important information of your devices settings from within the app by going to the "Settings" panel under '''"Report an issue"'''. | ||
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When you tap to report the issue, a pop-up window will appear asking you for your email address. | When you tap to report the issue, a pop-up window will appear asking you for your email address. | ||
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This option is specially useful to report technical or crashing issues | This option is specially useful to report technical or crashing issues | ||
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[[File:diagtool.jpg|400px]] | [[File:diagtool.jpg|400px]] | ||
| − | ===Email us=== | + | ===Email us=== |
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This current website is a work in progress and it will be updated and completed as new features and tools will be released. | This current website is a work in progress and it will be updated and completed as new features and tools will be released. | ||
In the meantime, if you don’t find the information you are looking for, you can send us a request from the «support» section of our website: | In the meantime, if you don’t find the information you are looking for, you can send us a request from the «support» section of our website: | ||
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[[File:contact.jpg|caption|left]] http://xample.desk.com/ | [[File:contact.jpg|caption|left]] http://xample.desk.com/ | ||
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[[File:Supportcenter123.jpg|500px]] | [[File:Supportcenter123.jpg|500px]] | ||
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We usually answer support requests within a couple business days. | We usually answer support requests within a couple business days. | ||
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Revision as of 18:29, 31 May 2016
You can get support through three different instances.
Troubleshooting
If you're experiencing a problem with the application, we suggest you to find a possible solution in this section which contains a list of the most common requests.
Diagnostic Feature
Still having an issue? You can send a message to the developers containing important information of your devices settings from within the app by going to the "Settings" panel under "Report an issue".
When you tap to report the issue, a pop-up window will appear asking you for your email address.
This option is specially useful to report technical or crashing issues
Email us
This current website is a work in progress and it will be updated and completed as new features and tools will be released. In the meantime, if you don’t find the information you are looking for, you can send us a request from the «support» section of our website:
We usually answer support requests within a couple business days.
Back to previous page.